We want you to love your order! If for any reason you don't, let us know and we’ll make things right.
What is your refund/return policy?
Items purchased on TheLobsterKing.net are custom made and printed just for you. We do not offer returns unless the item is defective. We do, however, offer exchanges for apparel sizing issues. To set up an exchange, please send an e-mail to us at firstname.lastname@example.org, include your original order information and the size you'd like in your e-mail, and we'll take care of the rest!
If something you received is defective or not up to our usual standards please contact us at email@example.com with a picture of the damaged item and your order number and we will gladly take a look for you to see what went wrong!
I made a mistake in my order! Now what?
We will hold your order for two hours after it is placed to allow for any necessary changes to billing/shipping addresses or item sizes and colors!
If it has been more than two hours since you placed your order, please email us right away at firstname.lastname@example.org with the email subject “Change Order”. If your order has already been printed and shipped, unfortunately changes cannot be made to it.
I received my order, but it is damaged/defective!
If something you received is defective please contact us via email at email@example.com with a picture of the damaged item and we'll make it right for you! We never ask that damaged items be returned to us.
Where's my refund?
PayPal refunds will be instantly credited back to the PayPal account used for the original payment, but credit card refunds can take up to one billing cycle for the funds to appear back in your account. This can take three to four weeks, though it usually doesn't take that long.
If your refund still hasn't been applied after you receive your next bill, please let us know at firstname.lastname@example.org and we'll be happy to resolve that for you.